Delivery & Returns

**Current processing time for made to order items is approx. 2-3 weeks.**

We offer free shipping worldwide for all orders.

Most of our knits are made to order and the current processing time is displayed above. When your order is ready for dispatch it will be sent by the following methods depending on your location.

UK orders are sent by 1st class post with a delivery time of approx. 1-3 working days.

Europe orders are sent by standard airmail with a delivery time of approx. 5-7 working days.

International orders are sent by standard airmail with a delivery time of approx 2-3 weeks.

Please note: For buyers outside of the EU, you will be responsible for any sales tax, import or customs fees that may apply.

Returns

We offer a no fuss return policy. If you are not happy with your order for any reason please return within 30 days of the delivery date. Your order must be returned in original condition and return postage is at your own expense. We recommended using a tracked service as we cannot refund items not received. 

In the unlikely event that the product you have received is faulty or damaged you will be offered a full refund or replacement. Please contact us as soon as possible to arrange a return and on receipt we will reimburse your postage costs.

Please send all returns to: Woollywonder Knits, Hunterscolt, Glenborrodale, Acharacle, PH36 4JP