Delivery & Returns

**Current processing time for made to order items is approx. 3-5 days.**

Most of our knits are made to order and the current processing time is displayed above. Sale items are ready made and will be dispatched withing 1 -3 working days.

We are currently only shipping to a limited number of countries due to delays caused by the COVID 19 situation. Please be aware that during this time your order may take longer than usual to arrive. 

UK Shipping - Orders are sent by 1st class post with a current delivery time of approx. 2-7 working days.- £1.50 per item.

International Shipping - Europe - Orders are sent by Royal Mail Airmail with a current delivery time of approx. 1-3 weeks - £3.00 per item.

USA & Rest of the World - Orders are sent by Royal Mail Airmail with a current delivery time of approx. 2-4 weeks - £4.00 per item.

Please note: the buyer is responsible for any customs, sales taxes or import fees that may apply for orders from outside the EU

Returns

We offer a no fuss return policy. If you are not happy with your order for any reason please return within 30 days of the delivery date. Your order must be returned in original condition and return postage is at your own expense. We recommended using a tracked service as we cannot refund items not received. 

In the unlikely event that the product you have received is faulty or damaged you will be offered a full refund or replacement. Please contact us as soon as possible to arrange a return and on receipt we will reimburse your postage costs.

Please send all returns to: Woollywonder Knits, Hunterscolt, Glenborrodale, Acharacle, PH36 4JP