Privacy & Cookie Policy


Our privacy policy sets out how we use and protect any information that you give to us when you use this website and we want you to know we are fully committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.

What we collect
We may collect the following information:

  • Name
  • Email address
  • Postal address
  • Telephone number

What we do with the information we collect
We use this information to process your order and deliver your order to you, We may also use this information to contact you should we have any questions regarding your order. Any third parties that we use to deliver your order to you, have been checked to ensure that their privacy policies are fully GDPR compliant and meet our strict guidelines regarding privacy.

Payment processing
All our payments are securely processed by our payment processor Paypal. We do not store or collect your payment card details. Paypal use a secure and encrypted service, to ensure your payment details are protected to the highest level. They will only collect and store card information if you have opted to do so, for faster checkout in the future.

  • PayPal: Their Privacy Policy can be viewed at

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information
We will only use your information to process your order, keep you updated with progress and to pass onto our delivery partners to deliver your order. We will not use your information for marketing or advertising purposes and you can request the information that we hold about you to be deleted or changed, at any time.

We take your privacy and the security of your information very seriously, if you have any further questions about this Privacy Policy please do not hesitate to contact us.

Alternatively, you can contact us by post at:
Woollywonder Knits, Hunterscolt, Glenborrodale, Acharacle, PH36 4JP, United Kingdom